Do Telecoms use Artificial Intelligence? Artificial Intelligence (AI) has a long history in the telecom industry. AT&T likes to say that they’ve been using AI for nigh on 22 years now (since 1996), but let’s be honest and admit that AI has changed significantly in the last quarter century. In the beginning, it certainly wasn’t very smart. It was largely a reactive system, doing a limited number of fairly useful things, in response to a limited number of inputs. Anything more difficult than interpreting tones and redirecting calls or recording a message often left it gaping like a spent fish
It’s Not Just Hulking Robot Welders Sure, when you think of manufacturing and Artificial Intelligence (AI), it’s always easy to picture automotive assembly lines, replete with arc-flashing metal giants that Henry Ford certainly wouldn’t recognize. AI is so much more than that—if that even qualifies as AI! Consider: Robot Welders and other automated tools have no innate intelligence. Ever since we invented PLCs (Programmable Logic Controllers), we have been automating processes, but it is by programming that we put our machines through their paces. A canning plant (peaches, dog food, motor oil—it doesn’t matter) send thousands of cans per hour